Course Content
Module 1: Introduction to Problem Solving
0/9
Learning Objective
Understanding the Significance of Problem Solving
Impact on Decision-Making
Curiosity, Analytical Thinking & Adaptability
Patience, Resilience & Growth Mindset
Common Misconceptions About Problem Solving
Born vs. Made, Intuition vs. Process & Solely for Professionals
Learning Outcome
Quiz Module 1
00:15:00
Module 2: Problem Identification and Definition
0/8
Learning Objectives
Recognizing the Difference Between Symptoms and Root Causes
Techniques for Problem Identification
Problem Statement Formulation
Problem Statement Formulation – An Example
Core skill development
Summary
Quiz Module 2
00:15:00
Module 3: Analyzing Problems
0/13
Learning Objective
Systematic Problem Analysis
Collecting and Analyzing Data.
Data Collection and Analysis.
Data Collection
Data Analysis
Systematic Problem Analysis – A Case Study
The 5 Whys Technique.
Identifying the Contributing Factor
Contributing Factors
Problem Analysis with AI
Learning Outcome
Quiz Module 3
00:20:00
Module 4: Creative Problem Solving
0/15
Learning Objective
Brainstorming Techniques
The “6-3-5” Technique
The “Round Robin” Technique
The Case Study – “No Frizzy Days”
Mind Mapping and Ideation
Mind Mapping
Mind Map an Example
Ideation: The Art of Creative Idea Generation
SCAMPER – Part 1
SCAMPER – Part 2
Storyboarding
SCAMPER vs Storyboarding
Learning Outcome
Quiz Module 4
00:15:00
Module 5: Solution Generation
0/9
Learning Objective
Generating Multiple Solutions
Techniques for Generating Multiple Solutions
Evaluating the Feasibility of Potential Solution
Potential Impact of Solutions
Prioritizing and Selecting the Best Solutions
Best Solution Through a Case Study
Learning Outcome
Quiz Module 5
00:15:00
Module 6: Implementation and Monitoring
0/10
Learning Objective
Creating an Action Plan
Clear Objectives and Task Assignments
Implementing Solutions Effectively
Timeline & Resource Allocation
Monitoring Progress
Adjustment Techniques
Application of Implementing and Monitoring
Learning Outcome
Quiz Module 6
00:15:00
Module 7: Collaborative Problem Solving
0/23
Learning Objectives
Collaborative Problem Solving
Team Dynamics
Team Roles
Diversity
Importance of Cooperation
Harnessing Different Perspectives and Skill Sets
Understanding Team Dynamics in Problem Solving
Effective Communication in Problem Solving
Active Listening
Articulating Ideas Clearly
Providing Constructive Feedback
Fostering an Open and Respectful Communication Environment
Applying Effective Communciation in Collaborative Problem Solving
Conflict Resolution in Collaborative Problem Solving
Identifying Conflicts
Managing Conflicts
Resolving Conflicts
Techniques for Conflict Resolution
Applying Conflict Resolution in Collaborative Problem Solving
Application of Collaborative Problem Solving
Learning Outcome
Quiz Module 7
00:10:00
Module 8: Continuous Improvement
0/13
Learning Objective
The PDCA (Plan-Do-Check-Act) Cycle
Plan & Do
Check & Act
A Continuous cycle
After-Action Review (AAR)
AAR – Identify the Objective & Gather the Team
AAR – Reflect on the Experience
AAR – Document Insights & Implement Changes
Integrating PDCA vs AAR
00:00
Developing a Culture of Continuous Improvement
Key Traits of a Culture of Continuous Improvement
Learning Outcome
Fundamentals of Problem Solving without AI in 2024

Techniques for Conflict Resolution

 

Several techniques aid in resolving conflicts within a team setting, such as:

 

  • active listening

 

  • compromise

 

  • negotiation

 

  • seeking win-win solutions.

 

Understanding these techniques empowers team members to address conflicts effectively.

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